Customer Satisfaction

Schutt Log Homes and Mill Works strives to ship only the highest quality products. Our Oak logs and

lumber are inspected by our staff to ensure only usable products are shipped.

Our standard for Oak logs is there should always be at least 6’ of usable log. Understand in our milling

process and in our attempt to use as much of our resources as possible, with as little waste as possible,

some of the logs and lumber shipped from our facility will have blemishes and defects. In our opinion this

does not make the entire product unusable. We recommend the areas of concern be removed and the rest

of the product used in the construction process. It is the policy of Schutt Log Homes to ship 5-10% more

product then required to finish the project in order to compensate for log and lumber blemishes and

defects. Surface cracks or checking do not affect the integrity of Oak logs.

In the rare instance a log or lumber product is shipped which has less than 6’ of usable length, or

material has unintentionally been omitted from shipping, Schutt Log Homes and Mill Works must be

notified within 10 days of delivery of the product of any concerns. Logs and lumber should be stored with

strapping intact until the material is ready to be used. In the case of dry goods such as trim, ship lap,

flooring, railing, etc., Schutt Log Homes must be notified within 5 days of delivery of any concerns. Dry

goods must be stored in a dry humidity controlled environment or tarped at all times. Schutt Log Homes

may require proof dry goods have been stored properly.

Should Schutt Log Homes and Mill Works agree a defective product has been shipped or material has

been omitted, we will make every effort to correct the issue with our customer. If another shipment is due

replacement product will be added to the next shipment. If this is the final load it will be the

responsibility of Schutt Log Homes to ship the replacement or omitted products.

Patrick Schutt Schutt Log Homes LLC