Customer Satisfaction

Schutt Log Homes and Mill Works strives to ship only the highest quality products. Our Oak logs and

lumber are inspected by our staff to ensure only usable products are shipped. 

 Our standard for Oak logs is there should always be at least 6’ of usable log. Understand in our milling

process and in our attempt to use as much of our resources as possible, with as little waste as possible,

some of the logs and lumber shipped from our facility will have blemishes and defects. In our opinion this

does not make the entire product unusable. We recommend the areas of concern be removed and the rest

of the product used in the construction process. It is the policy of Schutt Log Homes to ship 5-10% more

product then required to finish the project in order to compensate for log and lumber blemishes and

defects. Surface cracks or checking do not affect the integrity of Oak logs.   

 In the rare instance a log or lumber product is shipped which has less than 6’ of usable length, or

material has unintentionally been omitted from shipping, Schutt Log Homes and Mill Works must be

notified within 10 days of delivery of the product of any concerns. Logs and lumber should be stored with

strapping intact until the material is ready to be used.   In the case of dry goods such as trim, ship lap,

flooring, railing, etc., Schutt Log Homes must be notified within 5 days of delivery of any concerns. Dry

goods must be stored in a dry humidity controlled environment or tarped at all times. Schutt Log Homes

may require proof dry goods have been stored properly.

 Should Schutt Log Homes and Mill Works agree a defective product has been shipped or material has

been omitted, we will make every effort to correct the issue with our customer. If another shipment is due

replacement product will be added to the next shipment. If this is the final load it will be the

responsibility of Schutt Log Homes to ship the replacement or omitted products. 

 Patrick Schutt Schutt Log Homes LLC

Schutt Log Homes and Mill Works Schutt Log Homes & Mill Works      816-506-5713
Schutt Log Homes and Mill Works

Customer Satisfaction

Schutt Log Homes and Mill Works strives to ship only the highest

quality products. Our Oak logs and lumber are inspected by our staff

to ensure only usable products are shipped. 

 Our standard for Oak logs is there should always be at least 6’ of

usable log. Understand in our milling process and in our attempt to

use as much of our resources as possible, with as little waste as

possible, some of the logs and lumber shipped from our facility will

have blemishes and defects. In our opinion this does not make the

entire product unusable. We recommend the areas of concern be

removed and the rest of the product used in the construction process.

It is the policy of Schutt Log Homes to ship 5-10% more product then

required to finish the project in order to compensate for log and

lumber blemishes and defects. Surface cracks or checking do not

affect the integrity of Oak logs.   

 In the rare instance a log or lumber product is shipped which has less

than 6’ of usable length, or material has unintentionally been omitted

from shipping, Schutt Log Homes and Mill Works must be notified

within 10 days of delivery of the product of any concerns. Logs and

lumber should be stored with strapping intact until the material is

ready to be used.   In the case of dry goods such as trim, ship lap,

flooring, railing, etc., Schutt Log Homes must be notified within 5

days of delivery of any concerns. Dry goods must be stored in a dry

humidity controlled environment or tarped at all times. Schutt Log

Homes may require proof dry goods have been stored properly.

 Should Schutt Log Homes and Mill Works agree a defective product

has been shipped or material has been omitted, we will make every

effort to correct the issue with our customer. If another shipment is

due replacement product will be added to the next shipment. If this is

the final load it will be the responsibility of Schutt Log Homes to ship

the replacement or omitted products. 

 Patrick Schutt Schutt Log Homes LLC

Schutt Log Homes & Mill Works      816-506-5713